Shipping & Returns

Where We Ship

Hamilton Home Fitness ships from Tennessee to all 50 US states 

Orders from STEPR, Spirit Fitness, TAG Fitness, Body-Solid, and Vortex ship free. For other brands, call 423-458-2453 for a delivery quote.

How Long Delivery Takes

Most in-stock items reach you in 5 to 7 days. This includes York, Sunny Health & Fitness, Vortex, Apollo, STEPR, Chalkless, Hoist, Valor, Hudson Steel, Cascade, Spirit Fitness, TAG Fitness, Concept2, and Golden Designs.

• HHF Commercial and APE imports: 45 to 60 days
• Legend Fitness: about 12 weeks, made to order
• Some Vortex strength machines: up to 12 weeks on backorder (call for details)

Freight Delivery and Installation

Large items such as treadmills, racks, and machines ship by freight.

We offer full gym design and installation services with purchase for commercial and residential facilities.

Returns

• You can return equipment within 30 days of purchase, with a receipt or proof of purchase.
• It must be working, undamaged, and back in its original packaging. Items that are damaged, missing parts, or not in their original condition for reasons not due to our error may get only a partial refund.
• A 25% restocking fee applies, and you pay the shipping cost to return the item to our warehouse.
• Equipment that has been unboxed and used beyond testing can't be returned.
• Custom imported items are for final sale. Their warranty still applies.
• To start a return, call 423-458-2453.

Refunds

When we receive and inspect your return, we'll email you to confirm it arrived and to tell you whether your refund is approved. Approved refunds go back to your original payment method. Shipping costs are not refunded, and the cost of return shipping is deducted from your refund.

If your refund hasn't arrived, check with your bank or card company first, since posting can take a few days. If it still hasn't arrived, contact us.

Damaged or Defective Items

We exchange items only when they arrive damaged or are defective. If something isn't working after installation, we'll fix it under the product warranty. Report any freight damage by calling 423-458-2453 or using our contact page.

Warranty

New products carry their manufacturer's warranty. If something isn't working, call 423-458-2453 and we'll work with you to fix it under the product warranty.

Order Cancellations

If you cancel an order before it ships, we charge a 2.5% fee, the same fee our payment processor charges us.

Questions

Call 423-458-2453 or send a message through our contact page.